plastic-free-sportswear.com | Payment Terms
In our online store, we offer various secure payment methods processed through Shopify Payments. Below you will find details on the accepted payment methods, payment terms, and other relevant payment information.
1. Accepted payment methods
We accept the following payment methods via Shopify Payments:
Credit cards (Visa, MasterCard, American Express, Union Pay)
PayPal
Apple Pay
Google Pay
Shop Pay
Klarna (purchase on account, installment purchase) – if available in your country
Instant bank transfer
2. Payment process
The full invoice amount is due immediately after completing your order. Once payment is received, your order will be processed and shipped immediately.
Payment is processed through Shopify Payments' secure system. Your payment details are transmitted using SSL encryption and are protected from unauthorized access.
When using Klarna, Klarna's additional payment terms apply, which are displayed to you during the checkout process.
3. Payment security
All payments are processed via secure and encrypted connections. Shopify Payments is PCI-DSS certified to ensure the highest security of your payment information.
We do not store your credit card information. Shopify Payments uses encrypted tokens to process payments securely.
4. Default
If a payment fails (e.g., due to insufficient funds or a declined credit card), you will be notified and asked to choose an alternative payment method. We reserve the right to cancel an order if the payment is unsuccessful after multiple attempts. In this case, you will be notified accordingly.
5. Additional costs
There are no additional fees for using the above-mentioned payment methods. All prices are final and include VAT.
For international transactions, additional fees may apply from your payment provider, e.g., for foreign currency conversions.
In addition, additional taxes or costs (e.g., customs duties) may be incurred in connection with your order. These are not paid or invoiced by us, but must be paid directly by you to the relevant customs or tax authorities. Please contact the relevant authorities for details.
6. Refunds and Cancellations
In case of a return or cancellation of your order, the refund will be made using the same method used for payment.
For credit card payments, it may take 5-7 business days for the refund to be credited to your account, depending on your bank.
For Klarna payments, Klarna's specific refund policy applies.
7. Important information about Klarna
If you select the "Klarna Invoice" or "Klarna Installment Purchase" option, you can only pay after receiving the goods or pay in installments. Klarna will conduct a credit check in this context. Klarna reserves the right to decline the selected payment method and will offer you alternative payment options in such cases.
8. Contact in case of payment problems
If you have any questions about your payment or encounter any problems, please contact our customer service at:
- Phone: 08092 3073886
- Email: info@plastic-free-sportswerar.com
Please note that these payment terms supplement our General Terms and Conditions (GTC) and our Privacy Policy. Further information on payment services and their terms can be found directly from the respective payment providers, in particular Klarna, Apple Pay, Google Pay, and Shopify Payments.
Our bank details for payment in advance:
Account holder: Merino Online UG
IBAN: DE35 7016 9450 0102 6861 39
BIC: GENODEF1ASG
Raiffeisen-Volksbank Ebersberg eG
If you have any questions, you can find our contact details in the imprint.